Shipping & Returns

Step 1: Order Confirmation & Processing
As soon as you place your order we will pre-authorise your card, however your card will not be charged. We'll confirm that the product you have purchased is available for shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay, such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know, discuss other options, and learn how we can support you. Many online stores go straight ahead and process a card payment which leads to lengthy refund processes if products can't be shipped. We do this to protect you against the payment being taken from your account unnecessarily.

In busy or holiday periods processing your order may take up to 3 business days, but rest assured our team will always email you if this is the case.

Step 2: Order Delivery
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched. Generally our products are delivered within 1-2 business days, although others take a bit longer. Please consult individual product pages for specific timelines. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details, please reach out to us via email at support@elevatedcycles.co.uk so that we can help.

Damages
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to support@elevatedcycles.co.uk so that we can open an insurance claim on your behalf.

Cancellations & Returns
Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order. If you wish to return an item, please raise a request with support@elevatedcycles.co.uk. We typically expect that returns are requested within 14 business days of delivery, but this timeline can vary. Please consult individual product pages for specific returns policies.